Shipping policy


Shipping Policy

FREE Shipping on Orders Over $199 (Australia Wide)

Orders over $199 get free Standard Shipping to your closest FedEx/TNT depot for you to collect. (2-10 business days, depending on your location)
Orders under $199 have a flat $10 Standard Shipping fee, Australia wide.

Need it faster? Express Shipping is available for $260 (2–4 business days, depending on your location).

Your shipping cost is calculated automatically at checkout based on the option you choose.

⚠️ Important: Docks & Large Items Are Delivered to Your Nearest Depot

Because of their size and weight, our docks and larger items are delivered to your closest TNT / FedEx depot, not to your door.

Here’s how it works:

  1. We dispatch your order to the TNT / FedEx depot closest to your delivery address.
  2. You’ll receive tracking details and a notification when your order is ready to collect.
  3. Pick it up from the depot with your tracking number and photo ID.

Smaller items may be delivered straight to your door. If you’re unsure how your order will arrive, email us at hello@floatables.com.au before ordering and we’ll let you know.

No PO Box Deliveries

Because of the size and weight of our products, we can’t ship to PO Boxes. Please use a street address at checkout.

Dispatch & Tracking

  • All orders are dispatched within 1–2 business days, and usually the next business day.
  • We ship from our warehouses in Perth and Brisbane, so your order goes out from whichever is closest to you and in stock.
  • You’ll receive a tracking number by email once the courier has your order.

For special delivery instructions, email us at hello@floatables.com.au

International Orders, Duties & Import Charges

For international orders, the customer is responsible for all customs duties, import taxes, brokerage fees and any other charges set by the destination country.

These charges are not included in the product price or shipping cost shown at checkout. They’re set by local customs authorities and are outside our control. Couriers may pay these charges on your behalf and invoice you before or after delivery.

By placing an international order, you accept responsibility for any import charges needed to release your shipment. Delivery delays or longer transit times don’t exempt you from these charges. If customs charges are refused or not paid, you may face delays or storage fees, or the goods may be returned at your expense.